Online Information Service Model at the Distance Learning Program Unit of Open University

This study aims to produce a UT student service system design at the Distance Learning Unit (UPBJJ) by applying Information and Communication Technology (ICT). research is development using method developed Borg Gall. In first year, field studies, data analysis, will be carried out. second application trials were The results of found that majority respondents had access. Most no difficulty accessing THE services, TMK, online tutorials web tutorials. limitation this some available information does not match respondent's needs difficult reach. There problem with UPBJJ's internal management. recommendations given are adjust organizational structure revise about tutorials, so they easily accessible contents can used as guidelines for students in Open University Services (UT). focusing on public trust distance learning.